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Solv Video Telemed
See patients wherever they are
Solv Video Telemed OverviewGet started with Solv Virtual Telemed
Provider Resources: Expert guides to grow and optimize your urgent care businessReview Solv's eBook library to find resources to learn best practices during a dynamic time in the urgent care industry
Updates to Telemedicine Reimbursement and Billing due to COVID-19Federal and state telemedicine laws, including CPT codes for telehealth, virtual check-in, and e-visits
Watch previously recorded Solv webinar series: COVID-19 & TelemedWatch the 3 webinars hosted by Solv to help you deliver a better telemed experience to your patients
Logging into your Virtual Waiting RoomHow to log into Solv to claim patient bookings
Steps to test the audio, video, and bandwidth on your device prior to your first Video TelemedSupported browsers and hardware recommendations so that the app doesn't crash on desktop, laptop, iPad, Android, or iPhone
NEW! Video Telemed "pause" functionality allowing you to pause the call without ending it for the patientIf the front desk or MA needs to leave the call, the patient will now see the waiting room screen prior to the provider joining the call
How do I utilize the "Next Available" option for patients to schedule without selecting a visit time?Tips and FAQs about the Next Available option that you can enable in Settings
Enabling Video Telemed booking notificationsYou can enable notifications for user(s) to receive a text and/or email when a patient schedules a new Video Telemed appointment
Reports: Video TelemedReview reports for total visits, provider counts, learn which devices patients are using to join the visit, and the length of telemed visits
Weekly Video Telemed digest email dataA deeper dive into the data that is shown in the weekly Video Telemed digest email
Adding custom messaging to the booking pageAdd a note that patients will see when booking
Manually add patients to the Virtual Telemed waiting roomSteps to add a patient to the virtual waiting room
Send SMS messages to patientsYou can use the Solv Chat feature to send text messages to patients (ex: resend a link to join a call via text message to a patient)
Patient booking workflow: Photo ID uploadPatients have the option to upload a copy of their government issued ID card for you to bill insurance, and verify their identity
Using patient consent forms for Telemedicine
Removing a patient in Solv Video TelemedHow to delete a patient from the Solv queue
Allowing patients to book an appointment beyond same day and next dayHow to indicate if you'd like patients if you would like to only have appointment availability beyond today and tomorrow
Canceling a visitHow to cancel a patient's scheduled visit
Manage patient payments through StripeCreate a Stripe account, payouts
Allow patients to bypass required fieldsSteps to bypass required payments and paperwork fields from the virtual waiting room
Customizing paperwork and consent formsCustomized patient paperwork and consent forms with e-signature for paperless registration to download and print
Collect payment for a Video Telemed visitCollecting payment through Solv at the time of the visit
Send patients a receipt through StripeAfter billing a patient for a virtual visit through the Solv Telemed Queue, they can be sent a receipt through the your Stripe account
Download report of payment collectedHow to download a report from Stripe for all of the payments processed for Solv Video Telemed visits
How do I set a buffer so that patients cannot book a Video Telemed visits within a certain period of time? Set a reservation buffer to allow staff to complete registration prior to the patient's scheduled call
Post visit discharge instructionsSending patient discharge instructions after the visit
Suggested telemed workflowSuggested telemed workflow
Common virtual visit lengthsAverage call duration
How to add visit notes to the patient recordNotes can be added for front/back office communication or for providers to make patient visits run more smoothly
E-prescribingPatient electronic prescriptions
Digital Paperwork Handoff CodeOnce you have identified a patient who needs to use the handoff code to complete their paperwork, follow the steps below:
How to check your internet connectionSteps for what to do when you can see and hear the patient, but the patient can't see or hear you, troubleshooting audio/video settings
Testing call qualityTest call audio, video, internet connection
What happens if I have bad service or connectivity?What you will see if the video call crashes or audio is disconnected
Steps to disable a FirewallDisable Firewall
Contacting Solv Premium Support if I am having trouble accessing the Video Telemed?Technical support
Video Telemed technical supportTechnical support, troubleshooting
Technical recommendations for a successful Video Telemed VisitTips to help patients have a successful Video Telemed visit
How do patients schedule a virtual visit?Steps for patients to book a virtual visit
What happens when patients join the telemed visit before their scheduled time?How Solv helps to improve your workflow and have happier patients when they join the call a bit early before the provider
How do I bill insurance for Video Telemed visits in my state?Fee schedule, reimbursement
How do I bill insurance for Video Telemed visits?Bill insurance for virtual visits
Solv Video Telemed payment collection recommendationsBilling
I’m not interested in billing insurance and want to do Self Pay only. What are the benefits/tradeoffs that I should consider?Self pay only, not billing insurance
Requirements for accessing Video TelemedPatient tech requirements to join a virtual visit on iPhone, Android, iPad and desktop
Issue a refundHow to refund a patient's payment
Video Telemed Marketing KitUse Solv assets to promote Video Telemed on social
Virtual Visit ContentAdd details about your video telemed offering for your patients to understand the service and start booking visits.
Frequently Asked Questions (FAQs)Provide answers to patients most common questions about video telemedicine and virtual visits.
Announcing virtual visits with Solv to patientsShare your new Video Telemed offering to your existing patients through email