Solv Video Telemed
See patients wherever they are
By Jake and 3 others4 authors60 articles
- Updates to Telemedicine Reimbursement and Billing due to COVID-19Federal and state telemedicine laws, including CPT codes for telehealth, virtual check-in, and e-visits
- Watch previously recorded Solv webinar series: COVID-19 & TelemedWatch the 3 webinars hosted by Solv to help you deliver a better telemed experience to your patients
- Logging into your Virtual Waiting RoomHow to log into Solv to claim patient bookings
- Steps to test the audio, video, and bandwidth on your device prior to your first Video TelemedSupported browsers and hardware recommendations so that the app doesn't crash on desktop, laptop, iPad, Android, or iPhone
- NEW! Video Telemed "pause" functionality allowing you to pause the call without ending it for the patientIf the front desk or MA needs to leave the call, the patient will now see the waiting room screen prior to the provider joining the call
- How do I utilize the "Next Available" option for patients to schedule without selecting a visit time?Tips and FAQs about the Next Available option that you can enable in Settings
- Enabling Video Telemed booking notificationsYou can enable notifications for user(s) to receive a text and/or email when a patient schedules a new Video Telemed appointment
- Reports: Video TelemedReview reports for total visits, provider counts, learn which devices patients are using to join the visit, and the length of telemed visits
- Weekly Video Telemed digest email dataA deeper dive into the data that is shown in the weekly Video Telemed digest email
- Adding custom messaging to the booking pageAdd a note that patients will see when booking
- Manually add patients to the Virtual Telemed waiting roomSteps to add a patient to the virtual waiting room
- Send SMS messages to patientsYou can use the Solv Chat feature to send text messages to patients (ex: resend a link to join a call via text message to a patient)
- Patient booking workflow: Photo ID uploadPatients have the option to upload a copy of their government issued ID card for you to bill insurance, and verify their identity
- Using patient consent forms for Telemedicine
- Removing a patient in Solv Video TelemedHow to delete a patient from the Solv queue
- Allowing patients to book an appointment beyond same day and next dayHow to indicate if you'd like patients if you would like to only have appointment availability beyond today and tomorrow
- Canceling a visitHow to cancel a patient's scheduled visit
- Manage patient payments through StripeCreate a Stripe account, payouts
- Allow patients to bypass required fieldsSteps to bypass required payments and paperwork fields from the virtual waiting room
- Customizing paperwork and consent formsCustomized patient paperwork and consent forms with e-signature for paperless registration to download and print
- Collect payment for a Video Telemed visitCollecting payment through Solv at the time of the visit
- Send patients a receipt through StripeAfter billing a patient for a virtual visit through the Solv Telemed Queue, they can be sent a receipt through the your Stripe account
- Download report of payment collectedHow to download a report from Stripe for all of the payments processed for Solv Video Telemed visits
- How do I set a buffer so that patients cannot book a Video Telemed visits within a certain period of time? Set a reservation buffer to allow staff to complete registration prior to the patient's scheduled call
- Post visit discharge instructionsSending patient discharge instructions after the visit
- Suggested telemed workflowSuggested telemed workflow
- Common virtual visit lengthsAverage call duration
- How to add visit notes to the patient recordNotes can be added for front/back office communication or for providers to make patient visits run more smoothly
- E-prescribingPatient electronic prescriptions
- Digital Paperwork Handoff CodeOnce you have identified a patient who needs to use the handoff code to complete their paperwork, follow the steps below:
- Adding a third party to your call
- How to check your internet connectionSteps for what to do when you can see and hear the patient, but the patient can't see or hear you, troubleshooting audio/video settings
- Testing call qualityTest call audio, video, internet connection
- What happens if I have bad service or connectivity?What you will see if the video call crashes or audio is disconnected
- Steps to disable a FirewallDisable Firewall
- Contacting Solv Premium Support if I am having trouble accessing the Video Telemed?Technical support
- Video Telemed technical supportTechnical support, troubleshooting
- Technical recommendations for a successful Video Telemed VisitTips to help patients have a successful Video Telemed visit
- How do patients schedule a virtual visit?Steps for patients to book a virtual visit
- What happens when patients join the telemed visit before their scheduled time?How Solv helps to improve your workflow and have happier patients when they join the call a bit early before the provider
- How do I bill insurance for Video Telemed visits in my state?Fee schedule, reimbursement
- How do I bill insurance for Video Telemed visits?Bill insurance for virtual visits
- Solv Video Telemed payment collection recommendationsBilling
- I’m not interested in billing insurance and want to do Self Pay only. What are the benefits/tradeoffs that I should consider?Self pay only, not billing insurance
- Requirements for accessing Video TelemedPatient tech requirements to join a virtual visit on iPhone, Android, iPad and desktop
- Issue a refundHow to refund a patient's payment
- Video Telemed Marketing KitUse Solv assets to promote Video Telemed on social
- Virtual Visit ContentAdd details about your video telemed offering for your patients to understand the service and start booking visits.
- Frequently Asked Questions (FAQs)Provide answers to patients most common questions about video telemedicine and virtual visits.
- Announcing virtual visits with Solv to patientsShare your new Video Telemed offering to your existing patients through email