Solv

Steps for what to do when you can see and hear the patient, but the patient can't see or hear you, troubleshooting audio/video settings

How to check your internet connection

Test call audio, video, internet connection

Testing call quality

What you will see if the video call crashes or audio is disconnected

What happens if I have bad service or connectivity?

Steps to disable a Firewall

Contacting Solv Premium Support if I am having trouble accessing the Video Telemed?

Video Telemed technical support

Jake Frese

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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