If you have any questions or problems initiating the Video Telemed visit, you can contact our support staff from 8:00am-8:00pm PT Monday through Friday by email at [email protected]. 

Video Telemed Premium has a live chat feature available for you to use. It is accessible in the queue in the lower right hand corner of the screen that says "How can we help?".  

Additional technical guidelines can be accessed here

Our live chat feature is only available in the Solv Queue for internal usage, and not the patient facing booking page