For the best experience, please make sure that your providers are on a stable, high speed wireless network when joining the visit. We have an easy-to-use set up and technical troubleshooting guide that includes URLs to white list, steps to diagnose common issues, and more - click here to access.
Check your Camera settings on Chrome
1. Open Chrome .
2. At the top right, click More, go to Settings (or hold down command and , on your keyboard)
3. Under "Privacy and security," click Site settings.
4. Click Camera or Microphone. Toggle Ask before accessing on. To remove an existing exception or permission, to the right of the site, click Delete.
If you’re still experiencing issues, our team would be happy to help you. Please reach out to us via email at [email protected].