What is the new Next Available option?
We’ve refreshed the “ASAP” booking option! It is now called Next Available, and allows telemed visits to be requested for the soonest available visit time. This replaces the prior ASAP option.
How does this differ from our previous ASAP option?
ASAP was either always on or always off.
If on, ASAP was always showing on the booking widget.
The SLA that showed did not impact when ASAP showed on the booking widget.
Online appointments and ASAP slots were on the same slot intervals
How can I turn on the Next Available option?
A Solv user with a manager role can toggle this option on or off in Settings > Locations > Search and choose desired location > General Information > Enable Next Available
How can I edit my Service Level Agreement (SLA)?
A Solv user with a manager role can toggle this option on or off in Settings > Locations > Search and choose desired location > General Information > Telemed SLA
What are the Service Level Agreement (SLA) options available when patients select a Next Available time to set wait time expectations?
None, 5 min, 10 min, 15 min, 20 min
If you choose None, the widget will not advertise an SLA, but it will prevent new ASAP bookings from getting booked more than 15 minutes out.
Why isn't the Next Available option always visible on the booking widget?
The Next Available option now only shows if Solv's AI Queueing algorithm determines there is an available slot within the SLA
The algorithm takes into account how many patients are currently in the waiting room, and how quickly they are moved through to the All Done tab
What does this look like on the front office queue?
Your staff will now see the “Next Available” language on the queue
Whenever they see a booking come in with “Next Available” tag, they’ll know that the patient chose this option when booking