Solv has consulted with urgent care owners, operators, researchers, physicians, consultants, and industry experts to compile eBooks centered around various topics to help you grow and optimize your urgent care business.

Please review the eBooks and their descriptions below and click on the eBook's title to download the content! You can review all eBooks on our site here.

The emergence of COVID-19 and the subsequent pandemic have markedly changed consumer behavior in the convenient care space. In-person convenient care visit volumes have decreased between 20% and 70%. The decline has forced as many as 18% of clinic operators to either close their doors or drastically reduce their hours.

Of paramount concern is keeping staff and patients safe during this time by limiting direct contact via workflow and treatment modalities while at the same time, giving proper attention to financial viability.

Adoption of telemedicine, phone screening, on-line registration, digital triage, and in-car/parking lot evaluation strategies have increased drastically. We expect to see increased adoption of these new workflows over the weeks and months to follow.

As more reports of COVID-19 cases are released, the anxiety of the public may only increase while specific details around how the virus is spread, specifics on testing and treatment protocols as well as predictions on the severity of the outbreak may not be released in the same velocity. So how do healthcare providers like you continue to educate your patients on taking precautionary measures while also making them feel at ease during this time?

At the end of the day, what is real is the public’s sentiment around the spread of the disease. Panic and hysteria can be common results of public health challenges such as COVID-19.

As new medical developments are released around COVID-19, we recommend using the Center for Disease Control’s (CDC) website as the source of truth as it relates all protocols, treatments and testing of the virus. But in this guide, we’ll share a handful of tactics you can implement today to make your patients feel at ease during an uncertain time.

Making sure that you reach patients in their time of need, when they have a minor illness or injury, is one of the biggest business challenges that urgent care operators face. And, while walk-in patients likely make up a good percentage of your business, urgent care is transitioning to an appointment culture fueled by technology. In order to retain current patients while attracting new ones, you need to make sure you can keep up with the changes.

Solv wanted to help urgent care operators understand the opportunities to reach more patients, increase satisfaction and build loyalty. We talked to a ton of patients about what matters to them. Then, we translated these insights into actionable optimizations you can make so your urgent care center stands ahead of your competition. These are the most important things they want before, during, and after an urgent care visit.

Consumers today simply expect more: control, certainty, transparency, convenience. These expectations are sometimes challenging to fulfill, but when you fluidly weave them into your business, you create magic!

Confession: this ebook isn’t really about learning magic tricks. But by applying what you’ll learn here, you’ll delight your patients in the same way magicians win over their audiences. No tricks or gimmicks. It’s simply about creating the ultimate patient experience, which in the eyes of many patients, is magical.

Front desk staff at urgent care centers have a big job that requires them to juggle many responsibilities at once. Unfortunately, they aren’t always equipped with the resources needed to do their job. When this happens, both front desk staff and physicians end up overworking to the point of burnout. This causes morale to go down and patients feel it, creating a catch-22 that can impact all elements of a practice.

The findings in this 2018 Consumer Healthcare Report: “Rise of the Practical Patient,” suggest both changes in the way consumers are engaging with healthcare, and rising demand for new care options that make healthcare more convenient and practical. These “practical patients” expect visibility into prices, want technology that enables easier healthcare access, and choose providers who focus on making healthcare more convenient.
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Download the report to learn how these findings dispel a number of healthcare myths about consumer technology expectations, price transparency needs, and paths to care norms, and how why convenience as the largest consumer motivator toward navigating a confusing industry.

Flu season is the busiest time of the year for urgent care centers. Operators typically see anywhere from 25-100% increase in volume during the period between December and February, which in turn equates to a large portion of their annual patient mix presenting with flu-related symptoms.
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This guide will help you focus your efforts on managing patient flow, fostering patient communication, and responding to patient feedback. Feel confident that you are truly putting your best foot forward this year!
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