We're excited to share an exciting improvement to the call experience for Video Telemed. We know that many of our partners utilize a workflow such that a front desk receptionist, MA, or patient coordinator first joins the call with the patient to ask screening questions, collect payment information, etc, and then leaves the call, prior to the provider joining for the virtual encounter.

We've improved upon the previous "blank screen" experience on the patient side of the call so that the patients will now be able to see a waiting room screen.

On the clinic side, you'll now see two buttons to end the call. The first is a yellow "Pause" button that will allow you to leave the call without ending the call for the patient. After clicking on the yellow pause button, the patient record will go back to the "Claimed" status in the Telemed Queue tab for the provider or another user to join the call.

The red button will end the call for you and the patient, and then you'll be asked to leave a rating and review for the call's video and audio quality. You can then close the video screen pop-up, and the patient and the patient record will be sent to the All Done tab. Two minutes later, the patient will receive a link to leave a review for their virtual visit.

Questions? Please don't hesitate to reach out to us at [email protected].