The Solv Video Telemed solution is built with flexibility in mind to best help you and your team support you patients and your community. We are happy to provide a sample workflow for how you can manage patients who schedule virtual visits.
Before the call
Add the booking link that Solv provides to your website for patients to access and book ahead of time
A patient can then schedule a virtual visit, and all users who have notifications set will receive an alert via email and/or mobile phone
Some partners have notifications set for an MA or front office staff member to triage the patient prior to a provider joining for the consult, while others have notifications set for providers to directly manage virtual visits
Patient coordinator collects medical history
The patient coordinator can triage visits prior to the provider joining the call
Go to manage.solvhealth.com/login and enter username and password
Select the virtual location is selected from the dropdown menu, and click on the blue “Go” button
You’ve now entered the virtual visit queue where you can see the patient information under the purple “Requested” status
Click on the “Claim” button and then the “Start” button to join the call, and gather the medical history
The patient coordinator can then click on “Leave Video Visit” in the upper right corner of the call and select “Visit not completed” to put the patient back in the “Claimed” status in the queue
Provider joins the call
Log into Solv by going to manage.solvhealth.com/login and sign in
Select the virtual location from the dropdown menu, and click on the blue “Go” button
Click on the “Start” button to launch the virtual visit and begin the virtual consult, charting notes and e-prescribing any medication needed in the EHR to be sent to the pharmacy
Select “Leave Video Visit” and then the “Visit completed” button
The patient booking request will then go to the All Done tab and the provider can log out of the Solv queue until the next patient booking request
Bill patient for the encounter
Any user can charge the patient through Solv for the encounter at the time of the visit if the account is enrolled in Solv Pay.
For more information about adding Solv Pay to your account, please reach out to us at [email protected].