Pre-launch (1-2 days prior to your go live date)

Log in to your Solv account here to double check all clinic settings. This is also where you will manage all patients when you go live.
Ensure all front and back office staff have logged into their Solv account by checking their status in Settings > Users
- If they have not logged in, remind them to login and reset their passwords ASAP. They can review this article here for instructions.
- If they are not listed as a user, create a user account for them using the “Add new user” button. How to add a new user
Check front lobby kiosk to ensure it is charged and has the Solv kiosk URL saved for easy access to patient check in screen!
- Your clinic specific Kiosk URL is locations in your Settings > General Information > Kiosk Link.
  - If you have any issues finding the link please reach out to your Implementation Manager.
Post a copy of guest WiFi Network and password close to Kiosk
- Any issues with the kiosk are generally solved by having the patients connect to WiFi
Schedule time to connect with your Implementation Manager on your go live date for LIVE support.

Morning of launch

Provide clinic staff with our Solv Workflow Guide to reference during the day
- (attached)
Ensure Solv kiosk is setup in the front lobby and in guided access mode.
Ensure front office staff have pulled up the Solv queue and logged in
- Helpful Tip: Add the Solv Health log in page to your bookmarks bar.

Check-in your dedicated Implementation Manager during the day with any feedback or questions
- Schedule a LIVE go live day meeting with your Implementation Manager for real time support and helpful tips!
Check-in with clinic staff to ensure they are feeling comfortable with the new system and supported in answering any patient questions
Refer clinic staff with technical questions to the in-queue Live Chat in the lower right corner of the queue or reach out to your Implementation Manager in your LIVE support session.
Escalate any technical issues to [email protected]

Check that all patients have been cleared from the Solv queue
Compare Solv patient queue counts in reports to the EMR patient count to ensure all patients were entered into Solv (if integrated)
Congratulate clinic staff on a successful launch day!