Manage your online reputation across Solv & Google
Collect, track, and respond to patient reviews to boost your listings. No setup needed
Take control of your online presence
Single dashboard to manage & respond to reviews across multiple sources (Solv and Google)
Export reviews to share on social media or your website
Low feedback alerts
Multiple reports that allow you to track trends and drill down on your reputation over time
Response templates
Patient is sent SMS to view response
Reply to both Solv and Google reviews
Download the image for social posts to put on your website, Facebook and Instagram accounts.
Why is reputation management so important?
“Online reputation is often the first impression you make on many potential patients”
90% of patients use online reviews to evaluate physicians
71% of patients use online reviews as the very first step to finding a new doctor
37% of patients use Google reviews to form their opinion
“A positive review history could bring out-of-network patients to your practice”
43% of patients would go out of their insurance network for a provider with favorable reviews
“Most patients want providers to respond to negative reviews”
66% said it’s either “very” or “moderately important” to them that providers answer negative reviews in a reasonable way that presents their side of the encounter
Bonus – 72% Of the patients who post negative feedback are not doing so because of the patient-physician experience; they are unhappy due to billing issues, incorrect deductible payment, rude front desk person, lack of perceived patient focus, improper handling of the paperwork, long wait time or impolite response from a clinic staff member.
Feedback and rating collection is automated through post-visit messaging
Reputation management
amplifies positive reviews and increases online ratings on Google
It also provides a quick overview of your clinic's online reputation.
You can see your total ratings counts, average rating, and an industry average for comparison between Solv and Google.
Use this information to assess how your clinic is perceived online and identify areas for improvement.
Visit insights
provides snapshot of patient’s visit alongside their review so you can verify feedback and give personalized responses
Sentiment Insights offers valuable information on how specific factors affect your ratings:
Wait Time: Learn how the time patients spend waiting influences their reviews.
Reason for Visit: Understand how different types of appointments impact your ratings.
Booking Method: Discover how patients who book online or via other means rate their experiences.
Use this data to make informed decisions and enhance patient satisfaction.
Ratings History: Track Your Progress
Ratings History provides a historical perspective of your clinic's average ratings on Solv and Google.
You can track how your ratings evolve over time, helping you identify trends and changes.
Monitor how your clinic performs during different seasons or periods and adjust your strategies accordingly.
Competitive Benchmarks: Stay Competitive
Competitive Benchmarks allows you to compare your clinic's ratings and wait times with others using Solv and industry benchmarks via Google.
This feature helps you understand where you stand in the competitive landscape and set realistic goals for improvement.
Managing your online reputation is essential in attracting new patients and keeping your existing ones satisfied. Solv's comprehensive tools make it easy for you to engage with patient reviews, analyze your reputation, and make data-driven decisions to improve your clinic's online presence. Start using these features today to ensure your clinic's success in the digital age.