We're so excited that you've joined the Solv community! It's time to share the update with your internal team so you can prime them for your upcoming training session with your Implementation Consultant.
Here are 2 versions of emails you can copy and paste to your email tool to update your team.
Version 1
Hi Staff,
Sharing that we have partnered with Solv Health, a marketplace for patients looking for same day, next day care.
Starting on [go-live date], [your urgent care name] locations will be listed on Solv Health for patients to reserve care. All patients, whether they walk in, call ahead, or book online should be managed through Solv.
Patients are able to check themselves in on the iPad kiosk or by scanning a QR code to mark themselves as "here" and complete their intake forms. Please check Solv patients in as you would any other patient and if a patient asks you about Solv then you can refer to them as a partner of [your clinic name].
Allowing patients to book online and register digitally saves you time to decrease your manual keying in of patient information from paper forms into the EMR.
We are excited for this partnership, and the care we can provide to these additional patients from our communities.
Best,
[Leadership team]
Version 2
Dear team,
We are excited to announce that Restore Health has partnered with Solv Health! Solv is a patient-focused technology company that provides online self scheduling and patient experience software to improve patient acquisition and loyalty at urgent care centers.
Solv will be used as the online scheduling system at Restore and brings many improved and valuable features to patients and staff. They include:
Mobile-optimized online scheduling. Solv's mobile booking experience can increase online check-ins by up to 40%.
Insurance card upload. Patients can take a photo of their insurance card and send it to the front desk ahead of the visit.
Wait time management. Patients can view a live waitlist on their mobile phones to monitor their wait time or wait at home.
Patient profiles. Patients can save family members and insurance info to a Solv account and book future appointments with only 2 taps on their mobile phone.
Instant tech support. Front desk team members can instantly chat online with the Solv support team to resolve any workflow or patient scheduling issues.
We are excited to rollout Solv starting {Go-Live Date}, and deliver an enhanced patient experience!
Best,
Management