When you log into Solv, select the location's queue you'd like to review from the dropdown, then click on the blue "Go" button. 

From there, you'll be taken to the Queue, where you will see 3 tabs: Reserved, Here Now, and All Done. 

Reserved: Patients who have scheduled a visit ahead of time, either online or by calling ahead.
​Here Now: Patients who are in the clinic currently.
​All Done: Patients who have completed their visit and have been discharged, cancelled their visit, or no-showed. 

In Here Now, you'll manage the patients who arrive at the clinic and sign in to the time they leave. 

The status boxes help you see what status of their visit each patient is currently on. They are color coded to help you see where the patient is in their visit journey at a glance. 

The Solv platform tracks the duration of time that patients are in each status, so it's important to ensure that patient statuses are updated in as close to real-tim as possible to ensure accurate reporting and metrics.  

Here: When a patient arrives at the clinic and checks in at the kiosk (or is manually added as a Walk-in), the patient's status will be "Here", and this means that the patient is currently in the clinic.

Ready: When a patient's paperwork has been entered into the EMR, insurance and ID have been scanned in, and their chart is ready, click on the Ready button to mark the patient as "Ready". This status will notify the back office staff the at the patient is ready to be taken back to an exam room and begin triage to prepare to see the provider.
​
​Exam:  When the patient is in the exam room, click on the "Exam" to change the patient's status and move them down the queue to the "In Exam" section, and this indicates that the patient is now with the provider. 

Done: When a patient's visit is complete, and has been discharged, click on the "Done" button. This initiates a post-visit communication flow with the patient asking for their feedback about the visit, which will go out after 2 minutes.