Solv has some canned messages available through our Solv Inbox feature and the option to add customized canned messages to send patients before, during, or after the visit.
What would you like to learn more about?
What is a custom quick reply?
A customizable templated SMS that you can create according to the needs of your clinic. These are in addition to the 5 standard quick replies.
How to access quick replies
In the Solv Queue, you can message patients from Reserved, Active, or Done tab
Select which patient you want to send a message to and click on the chat bubble icon:
From there, you can see the option to send a message or quick reply:
*You can also use this section to post an internal note, which will be visible only to other staff members
You can select from pre-populated quick replies, or your own custom replies here:
How to create Custom Quick Replies
Go to Settings > Location > Edit > Custom Quick Replies
Select message variables to increase personalization for your messages to increase patient response rates.
Ideas for quick replies
Hi {{PATIENT_FIRST_NAME}}, we are currently experiencing a short delay. Please stay in our virtual waiting room and a provider will be right with you.
Hi {{PATIENT_FIRST_NAME}}, it's almost your turn! Please come back inside and let the Front Desk know when you have arrived. Thank you!
Hi {{PATIENT_FIRST_NAME}}, due to our busy schedule we ask that you complete the paperwork before your visit time. {{PAPERWORK_LINK}}
How do I add/edit custom quick replies?
Easily! Any Manager level user can add & edit up to 3 custom quick replies. Navigate to the Queue’s settings and click on Custom Quick Replies on the bottom of the settings pane.
Title your quick reply and add in the message below. The title can be up to 30 characters and the message itself can be no more than 160 characters.
If there are already existing quick replies, you can edit them directly in their respective fields.
Review your changes to ensure accuracy and clarity.
Save the updated quick replies before exiting the editing mode.
Once saved, test the quick replies to ensure they function as intended.
If everything looks good, the updated quick replies are ready for use in your SMS messaging platform.
Remember to tailor the quick replies to match the needs and preferences of your audience, providing them with helpful and efficient responses to their inquiries.
You can also add {{TEMPLATE_VARIABLES}} to quick reply messages. That way, you can personalize each message with a patient's first/last name or even the review link.