Solv enables you to quickly and efficiently notify patients of their COVID-19 test results, next steps, and related documentation.
Please review prior to sending result notifications
We recommend consulting with your legal counsel to review the consent forms signed by your patients. Your consent forms may need to be updated to include verbiage for patients to agree receiving SMS messages from your clinic prior to utilizing this feature.
To securely notify patients of their test results
Option 1: Send Individually
First, in order to send results to patients individually, please go to Settings > Locations > Edit > Services and select the services you provide and would like to send results for. If the corresponding service is not selected, the test result delivery will produce an error and fail.
Log into manage.solvhealth.com
Select your location from the dropdown menu
Click Go
Find the patient record in the queue
Click on the patient record for which you want to send a test result
In the Info tab, click on the blue Send results button
Select the service type from the dropdown menu
Type in the Test Type (ie "Rapid antigen test" or "PCR")
Select the result - positive or negative
Enter any URLs and URL labels if you would like to direct patients to a link
Click Send results
You can find a history of the test results sent for a specific booking at the bottom of the patient's face sheet in the Test Results tab.
Option 2: Bulk Upload
Interested in having this feature enabled? Please reach out to your Customer Success Manager or [email protected].
Gather the patient test results data
Create a CSV (comma separated value) file with the column headers in this template. Make sure that these fields match with the patient's booking information stored in Solv.
These are the required fields in order for the file to be uploaded successfully
Phone number
First name
Last name
Date of birth
Name of test will be the service as listed in "Services" with an underscore ("_") between each word
Ex: COVID-19 PCR test = covid_19_pcr_test
Type of test (i.e. Molecular PCR, Rapid Antigen)
Result (positive or negative) - if left empty, the result will appear as “could not be determined” to the patient
Optional fields
Link URL (Link URL (comma separated i.e.: firstlink.com, secondlink.com)
Link Text (comma separated i.e. “This is the first link. , This is the second link. ”)
Phone number | First name | Last name | Date of birth | Name of test | Type of test | Result |
(415) 555-5555 | Faith | Roberts | 03/02/1972 | covid_19_test | Molecular PCR | Positive |
(408) 555-5555 | Natalie | Jones | 09/01/2001 | covid_19_test | Rapid Antigen | Negative |
Upload the test results CSV file into Solv
Log into manage.solvhealth.com
Select the Patients page
Navigate to Lab Results, then View Results
Select CSV import
Choose your CSV and upload
Review the Import Summary. The Import Summary will show you:
# of results successfully imported
# of results that are duplicates and were not imported - if duplicates are present, click on the hyperlinked duplicate results to download and review the duplicate results
# of results containing errors and not imported - if errors are present, click the hyperlinked error results to download a CSV file of those results
7. Once ready to send the results that were imported, select Send results now (if not quite yet ready to send, select "I'll send results later")
How to review previous imports
Login to manage.solvhealth.com
Select the Patients page
Navigate to Lab Results, then Import History
All previous imports will display on this page, along with details about the import
When the CSV file was imported
Who imported the CSV file
# of imported results
# of duplicate results
# of error results
Please note: we are unable to send test result notifications for patients who's visit has been cancelled
Adding user permissions to send results
Navigate to Manage > Users > Edit User
Under “Permissions”, add “Lab results access”.
