Introduction to Buffers
Buffers give you control over appointment availability. You can configure them for opening, closing, and immediate scheduling times. By setting up buffers, you can ensure that your staff has adequate time to prepare at the start and end of the day and manage the flow of patients effectively.
Types of Buffers
Open Buffer:
This buffer controls the time between when your clinic opens and when the first online appointment can be booked.
For example, if your clinic opens at 8 a.m. and you set a 30-minute open buffer, the first available appointment would be at 8:30 a.m.
Closing Buffer:
The closing buffer works similarly, controlling the time between when your clinic closes and when the last appointment can be booked.
For instance, if your clinic closes at 8 p.m. and you set a 15-minute closing buffer, the last available appointment would be at 7:45 p.m.
Now Buffer:
The now buffer prevents patients from booking appointments too close to the current time.
If you set a 40-minute now buffer, patients cannot book appointments within the next 40 minutes from the current time.
Setting Up Buffers
Adding Buffers:
Go to the buffer settings section in Solv.
Click "Add" to create a new buffer.
Configuring Buffer Settings:
Static Buffer: Choose whether the buffer should be the same for every day of the week.
Day-specific Buffers: Alternatively, you can set different buffers for individual days depending on your clinic’s schedule.
Applying Buffers to Locations:
Once your buffer settings are configured, select the specific locations where these buffers will apply.
Click "Save Changes" to finalize your buffer settings.
Example: On days with high walk-in traffic, such as Mondays or the day after a holiday, you might find it beneficial to set a shorter 'now buffer' in the afternoon. This allows patients to book last-minute appointments while still giving your staff enough time to manage the day’s flow effectively. For example, setting a 20-minute 'now buffer' after lunch can help you accommodate a sudden influx of patients without overwhelming your team.
Conclusion
Buffers are a simple yet powerful tool to help manage patient flow and ensure your clinic operates smoothly from opening to closing. By properly setting open, closing, and now buffers, you can optimize appointment scheduling, giving your staff the necessary time to prepare and transition between appointments.