Introduction to Walk-in Volume Settings
Walk-ins are a fundamental aspect of urgent care operations, and effectively managing their volume is crucial for balancing your clinic’s capacity. The walk-in volume controls allow you to set different percentages of walk-in slots for various time blocks throughout the day. This flexibility helps ensure you can handle walk-ins efficiently while maintaining availability for patients who book appointments in advance.
Adjusting Walk-in Volume Settings
Access Walk-in Volume Settings:
Navigate to the walk-in volume settings for the desired location.
In this example, we'll adjust the settings for the Hoboken location.
Setting Uniform or Time-block Specific Percentages:
You have two main options:
Uniform Setting: Apply the same walk-in volume percentage across the entire day.
Time-block Specific Setting: Set different percentages for various time blocks throughout the day.
Example of Time-block Specific Settings:
Morning Block (e.g., 9 a.m. to 11 a.m.):
If this is your busiest time for walk-ins but you want to encourage online booking, you can lower the walk-in percentage to open up more slots for online appointments.
Midday Block (e.g., 11 a.m. to 2 p.m.):
During slower periods, you might want to set a lower walk-in percentage (e.g., 15%) and increase the availability of online booking slots to attract more patients.
Afternoon Block (e.g., 2 p.m. to closing):
You can set this block to mirror the morning or adjust it based on your clinic’s patterns. Enter the appropriate percentage based on your clinic's needs.
Saving and Applying Settings:
Once you’ve configured the desired percentages for each time block, click "Save Changes."
You can apply these settings to specific days of the week or across all days, depending on your clinic's scheduling needs.
Conclusion
Walk-in Volume Settings give you the control to manage unpredictable patient flow more effectively. By adjusting these settings based on your clinic’s busiest times, you can optimize both walk-in and book-ahead visit capacity, improving overall patient satisfaction and clinic efficiency.