Troubleshooting Integration Issues with DocuTAP

If you're encountering integration issues with DocuTAP, we understand the importance of resolving these issues promptly to ensure smooth operations and optimal patient experiences. Here are some steps you can take to troubleshoot and resolve integration issues:

1. Check the hours for both Solv and DocuTap. When the hours do not match transfers will not process as the schedules are not communicating.

2. If the hours are matching and the transfers are still not going through please reach out to us directly via the Live Chat button in the bottom right corner of your browser for further assistance.