How to check your internet connection

General steps for debugging a device in order

• Is the device connected to internet access?

• Do the internet video tests pass?

• How fast is the internet? (conduct a speed test below)

• For a single stream if video conferencing we should be seeing >5mbit both upload and download

• If the bandwidth is less than this it is likely either an internet or wifi issue

• Is it on wifi or hardwired?

• Refreshing the browser

• Restarting the browser

• Restarting the device

• Is a Firewall enablement causing the issue?

Video and internet speed tests that can help with connectivity troubleshooting
Speed tests

• https://support.google.com/websearch/answer/6283840?p=speedtest&visit_id=637037565597827214-270338802&rd=1

• https://www.speedtest.net/

Internet video tests

• https://test.webrtc.org

• https://tokbox.com/developer/tools/precall/

Ensure the following links are whitelisted

• api.tokbox.com and anvil.tokbox.com

• solvhealth.com

• *.solvhealth.com (api and all subdomains)

• *.tokbox.com